Modern retail starts with connected experiences

Retailers today must deliver seamless experiences across every location, channel, and team. Cisco connects people and technology to create secure, intelligent store environments—turning everyday interactions into insights that improve service, support associates, and drive consistent experiences at scale.

Disconnected tools. Disconnected experiences.

When store phones drop calls or teams juggle multiple systems, associates waste time and customers feel the impact. Without visibility into why customers are calling or where service breaks down, retailers are left guessing how to improve experiences across stores. A unified platform keeps teams connected while turning everyday interactions into insight.

A smarter way to power retail.

 

Connected systems unlock better experiences for both employees and customers. With Cisco, retailers bring calling, devices, and customer engagement together. Using AI-powered workflows and analytics to turn everyday interactions into insight, store teams stay aligned, customers get help faster, and IT gains secure, centralized control across every location.

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Reliable Retail Calling

Scale secure, cloud-managed calling across every store with Webex Calling to deliver consistent service while IT and retail leaders gain visibility into call activity and performance.

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Frontline Phone Solutions

Equip associates with retail-ready phones designed for fast-moving environments using Cisco Phones—so teams collaborate easily, respond faster, and deliver consistent service at scale.

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Smarter Customer Experiences

Deliver seamless handoffs from digital to human, across every channel. Reduce context-switching and personalize support with cloud contact center and AI-powered insights.

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Rent-A-Center migrated over 14,000 phones to Webex Calling.

Together with Cisco, Rent-A-Center traded its patchwork of communication platforms for Webex Calling, providing one solution to manage efficiently from a central point. Now, it’s easier than ever for their teams to collaborate, connect, and deliver better experiences.

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Explore What's Possible

 

Browse insights and solutions built for the future of retail.

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