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2026 Critical Capabilities for Unified Communications as a Service

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Cisco received highest scores in 4 Critical Capabilities Use Cases.
4.48 / 5
Highest score for Large & Multinational Organizations
4.40 / 5
Highest score for AI-Ready Organizations
4.29 / 5
Highest score for UC with Integrated Contact Center
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Cisco named a Leader by Gartner

For the 8th consecutive year, Cisco is recognized as a Leader in the Gartner® Magic Quadrant™ for Unified Communications as a Service.
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Gartner, Magic Quadrant for Unified Communications as a Service, Pankil Sheth, Megan Fernandez, Nitin Narang, 28 July 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner's business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco Media.
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